We have an experienced legal team to address the Debt Collection processes at Pre-Legal and matters that advance to Litigation. We have right of appearance in the Magistrates, High, Supreme and Constitutional Court as well as Court for Arbitration Sport and Labour Court. We have an experienced delivery team that ensures timeous delivery of letter of demands and filing of court papers. Our innovative collection strategy yields our clients’ targets. We are committed to creating employment in the industry and transferring of skills. Hence,

Our Call Centre Capabilities include the following

– We currently have a fully-fledged 40 seat call centre;

– We have 3 dedicated consulting rooms available;

– Our call centre is Outbound and Inbound;

– Our floor plan is designed to maximize the number of agents per square meter while still providing an effective flow and allows for growth;

– The aisles between workstations is wide enough to allow for efficient movement and meet local building-code regulations;

– Supervisors and Team leaders can be seen. They are positioned in central and prominent locations;

– With our work stations we have adopted noise-abatement techniques, such as cubicle soundproofing, as well as advanced noise-cancelling headsets, to enhance call quality while boosting agent productivity.

– Our workstations, chairs and computer-input equipment all feature ergonomic designs.

– Our workstation furniture has been configured to help agents handle their tasks efficiently and with minimal wasted movement and;

– Provides storage cabinets and comfortable chairs;

– Power is supplied from the ceiling via power poles;

– Wiring and cables are totally concealed in the flooring, the walls, power poles and the furniture to prevent snags and trips

– The building has an emergency generator which can keep our call center running independently of the main power grid. At the very least, in the event of a power failure, a generator can allow the center to power down gradually and safely.

– We also have a UPS installed in the event of lightning storms;

– Our call centre has adequate heating and cooling controls in order to sustain the agent’s performance and prolong the life of our equipment;

– We have good lighting;

– The security in our call centre highlights technology security (networks, servers, software, computers, and data), physical security (affecting the call-center site) and employee security (including background checks).

– Our agents are trained on telephone etiquette which forms the highlight of our service;

– We currently employ the soft dialling system in view of the nature of our collections;

– We have the following technology in place to keep abreast with our Inactive client and future clients demands:

– We have experienced and skilled agents that currently work on the project and carrying us forward in a stable and positive direction;

– We have installed a Work Group Multi task printer, fax copier in order to handle the high volumes of letters for campaigns;

– Our advanced VOIP hone solution manages inbound and outbound phone calls using priority and skills-based call routing (ACD), digital call recording, and advanced customized reporting capabilities.

– Our phone technology is integrated with our Debt Management System AJS/C3.

– We have the 1 Cloud IP PABX (VoIP), fully integrated with AJS/C3 for soft dialling and Automated Call Distribution capabilities;

– This facility allows agents to access information related to the calls etc. immediately or channel the call to the relevant agents or department with minimum hanging time;

– It is a full VoIP solution that manages Inbound and Outbound calls;

– The system can produce detailed reports for;

o Inbound call volumes,

o Outbound call volumes,

o Number of dropped calls,

o log messages,

o distribute calls evenly or to the next available agents,

o Call recordings in WAV or MP3 format;

o Our system can handle high volumes of Inbound and Outbound calls;

o It can be customized to suit our needs and our clients requirements e.g.;

o Through pre-recorded messaging informing debtors dialling into our PABX of the various methods of payments and pay points;

o We also have a backup VoIP system;